Patient Care - Care Philosophy

When you are ill or injured, you deserve attention that is immediate, effective, and genuinely caring. You’ll find all three at Copley. At Copley, your treatment will be customized for you as an individual and will include the most advanced medical procedures and services available. Equally important, you will be treated as we ourselves wish to be cared for: with warmth, compassion, and genuine concern for your body, mind, and spirit.

Since our inception in 1932, you, the patient, have been the central focus of everything we do. While other hospitals may offer the same services, very few, if any, do it the Copley way. People truly caring for other people make Copley’s care truly personal and special. You are not just a patient at Copley. You are a neighbor, relative, community member, and friend. Simply stated, we treat every patient as we ourselves wish to be treated. That’s why our patients consistently rank Copley in the top 5% of overall satisfaction when compared to nearly 7,000 other facilities across the country.

“Patient Centered Care” is a popular term these days in hospital circles. You will find that at Copley, it is far more than a marketing phrase. Your quality care underlies the most basic principles of Copley’s core philosophy. Your unique relationship with your physician is complemented by the highly skilled and personal care from your nurses and supporting staff. Meeting your needs is the overriding goal of every Copley employee, from admitting representative to discharge planner.

Your questions are encouraged at Copley—the more the better! We believe that to make good healthcare decisions, you need to understand all the choices available and how they will affect your health.